Visit updates
From WeHomeCare
This section describes WeHomeCare's own product.
Visit times can move, a different care worker can turn up at the door, and several relatives can end up ringing the office with the same question.
What guidance says about changes
NICE's guideline on people's experience of adult social care in England says providers should make sure people hear ahead of time if the staff supporting them will change, and that changes to their care, such as when visits happen, are negotiated with the person themselves.
NICE's information for people receiving home care in England suggests questions they might want to ask, among them how they will hear about changes to their care and what to do if a visit is missed or late.
Your parent can ask these with you beside them, if they would like that.
Both points come from NICE in England, and what providers do about changed visits is not the same in every place.
When something cannot wait, How to reach urgent help, wherever you are sets out how to reach it.
For more questions you and your parent can raise together, there is Asking a care provider how it keeps families informed.
For families
WeHomeCare can be set up so a family member far away hears about a visit from the provider.
How WeHomeCare is set up differs from one care provider to another, so it is worth asking a provider which parts it uses.
We think your parent should decide what their family sees, and you can ask any care provider how it makes that possible.
Learn more on wehomecare.com(opens an external site)
wehomecare.com is WeHomeCare's site for care providers.
For care providers
WeHomeCare can be set up so care providers tell families about a visit, or a change to one.
What it is not
Visit updates and messages from a care provider are not a way to reach urgent help.
Visit updates and messages are not health advice, and questions about a parent's health are worth bringing to their doctor or care team.
Sources
The outside sources this page draws on.
Primary: Taken from the official source itself, and cited directly.
- PrimaryNICE (England), People's experience in adult social care services: improving the experience of care and support for people using adult social care services (NG86), 20 February 2018
- PrimaryNICE (England), Home care for older people: what you should expect, information for the public, 17 September 2015
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