About WeHomeCare

This page covers what WeHomeCare is, and the parts for families it can include, which each care provider sets up in its own way.

What it is

WeHomeCare makes software that home care providers can use to plan, carry out and record care visits.

In WeHomeCare, care workers can see the tasks and instructions from the person's care plan within each visit.

Care providers using WeHomeCare can keep an emergency contact on each person's record.

Who uses it

Families do not sign up to WeHomeCare themselves; care providers use it.

Questions about what a particular provider shares belong with that provider, and Asking a care provider how it keeps families informed has some to start from.

Your parent's say

We think your parent should decide what their family sees, and you can ask any care provider how it makes that possible.

We think what a care provider tells a family should be for the person receiving care to agree to, wherever they can.

For that conversation, see Your parent's say over what the family sees.

For families

How WeHomeCare is set up differs from one care provider to another, so it is worth asking a provider which parts it uses.

WeHomeCare can be set up so care providers keep a timeline of care visits for families to view.

WeHomeCare can be set up so care providers share visit updates with families.

WeHomeCare can be set up so families and a provider's care team send each other messages.

WeHomeCare can be set up so care providers share photos and videos with families.

WeHomeCare can be set up so care providers send families reports about care visits.

WeHomeCare can be set up so care providers share a read-only view of a person's visit schedule with their family.

What it is not

Visit updates and messages from a care provider are not a way to reach urgent help.

Visit updates and messages are not health advice, and questions about a parent's health are worth bringing to their doctor or care team.

For anything that can't wait, the guide to turn to is How to reach urgent help, wherever you are.

What a care provider's family updates can show you, and what they can't goes into these two points.